REGXA vs Site5 2019

s really amazing is the service you get through chat. Way over what you would expect for such monthly cost

act them.
Almost every 2 or 3 weeks all my clients websites were down! Without any notice from them! The most funny thing was that the same time their main website and client portal was down too! The only way to communicate with them was Facebook. If I was lucky I got a reply in an hour saying that they were trying their best to resolve the server problem.
All email accounts from my clients were facing blocking issues (RBL). The problems were disappearing when I moved theese websites to another host.
Also without any reason my websites were reaching the limit of 50 emails per hour and usually got blocked. Of course none of these was happening before I moved in regxa or after I moved out!
The most tragic moment was a day all websites were down for too many hours! I was trying to contact them in Facebook without any answer. Sometime later I saw a post on their wall saying that they did change their DNS! They just changed their DNS without any prior notice. I had to change manually the DNS's to every account and wait for more hours - almost a day for the new DNS to activate.
The last thing I must mention is that I asked them a week before to change my way of payment from yearly to monthly and the ticket never replied. 1 day before the time ends they replied saying that the fixed the invoice. But they didn't. I contacted them in Facebook (they didn't replied the ticket) and they responded as:
"If you requested before expire invoice it will be accept to monthly if not must be renew after that bill you can change to monthly sir!"
"The request changing to monthly accepted after expiring but its not working now! You need to renew then it will be changed to monthly automatically.."
So they wanted me to pay for a year of service before they change it to monthly!!! How about that?
I have to mention here that I paid 20$ to my credit balance in my regxa account just to be sure they will be paid for the monthly invoice that never made. The kept these money and send me today an invoice of the above amount as a "late fee"!!! Late fee of what???
If I was in front of them I would just punch them in their faces! STAY AWAY from these

re was any complexity involved. Despite this, it was bad from the get go. Communication was very poor. They did not provide any information on credentials to view my account or access cpanel even after it had migrated. I had to open a ticket to do this. Once I finally got access I had found that in migrating from IX, site5 elected to make my primary domain the secondary and secondary the primary. So it was not handled like two separate domains as it had been with IX. No rationale. No communication, they just choose to do this. The secondary domain was not important to me and I was going to let the domain lapse. However, I can't as it it the primary domain.
Not only that, when I brought up they had migrated this over backward, they indicated that the only way to remedy this was to remove both domains entirely and then bring them back in - but in the process I would loose all my email, which I know is nonsense. Then they followed it up with, "Why does it matter? You can currently access your data the way it is set up now." They also neglected to migrate over my ftp settings. I should have bolted right there and then, but I figured I was through the worst of it.
Fast forward two years and all of a sudden site5 starts blocking emails that are relayed from my mx filter. I open a chat. Its clear they have no idea what I am talking about and say they do not support mx filtering services. I mention that they were the ones to actually config my MX records for me as I was still locked out of cpanel and could not do it myself following the migration. I mention that it had worked fine for 2 years. Upon hearing that she then concedes that she needs to escalate and opens a ticket. I review the ticket and of all the information I provided detaling the issue was reduced to, "issues with receiving email."
So, I amend the ticket with all the info I had previously provided in chat. I also specify, as I had in the chat, that since my email was dodgy due to their blocking the ip, that they should communicate using an alt email address or phone number - both provided. They ignored this. I only knew that they had responded via checking in on the ticket. And the response was that I should just 86 the mx filter. No further explanation. It was very clear that they did not bother to read what I had provided, and the only way to contact is via chat or ticket, both of which yield no joy.
Knowing that my mxfilter would log delivery errors, I reached to the mxfilter provider. They confirm that one of their ips is being blocked by my host. Then - and here is the kicker - the host sent my mx filter provider a email indicating that they should not try to resend any of the 165 messages that the host server had rejected. These were clean ham emails, mind you.
So they will make bad decisions about your data on your behalf without informing you at all. They will be slow to respond, and you will have to follow up several times only to have them finally respond the one sentence that resolves nothing and reflects that they did not even bother to read the information provided.
Hence, I am now planning to migrate to a new host as the time to address what should be a straight forward issue now requires more of me that migrating to another host. My advice, if you are looking for a decent host, do yourself a favor and walk right on by site5. That is, unless you are into support that is commensurate with that you'd expect from an airline, Comcast, or ATT. It's like pulling teeth even after to spoon feed them all the detail and leg work to track down their issue.