REGXA vs Site5 2020

s really amazing is the service you get through chat. Way over what you would expect for such monthly cost

act them.
Almost every 2 or 3 weeks all my clients websites were down! Without any notice from them! The most funny thing was that the same time their main website and client portal was down too! The only way to communicate with them was Facebook. If I was lucky I got a reply in an hour saying that they were trying their best to resolve the server problem.
All email accounts from my clients were facing blocking issues (RBL). The problems were disappearing when I moved theese websites to another host.
Also without any reason my websites were reaching the limit of 50 emails per hour and usually got blocked. Of course none of these was happening before I moved in regxa or after I moved out!
The most tragic moment was a day all websites were down for too many hours! I was trying to contact them in Facebook without any answer. Sometime later I saw a post on their wall saying that they did change their DNS! They just changed their DNS without any prior notice. I had to change manually the DNS's to every account and wait for more hours - almost a day for the new DNS to activate.
The last thing I must mention is that I asked them a week before to change my way of payment from yearly to monthly and the ticket never replied. 1 day before the time ends they replied saying that the fixed the invoice. But they didn't. I contacted them in Facebook (they didn't replied the ticket) and they responded as:
"If you requested before expire invoice it will be accept to monthly if not must be renew after that bill you can change to monthly sir!"
"The request changing to monthly accepted after expiring but its not working now! You need to renew then it will be changed to monthly automatically.."
So they wanted me to pay for a year of service before they change it to monthly!!! How about that?
I have to mention here that I paid 20$ to my credit balance in my regxa account just to be sure they will be paid for the monthly invoice that never made. The kept these money and send me today an invoice of the above amount as a "late fee"!!! Late fee of what???
If I was in front of them I would just punch them in their faces! STAY AWAY from these

s and I consider this as a brutal act for which there is no explanation. The whole thing was about a mistake I believe but the way they handled it was not acceptable. I received an email from them, that my disk usage exceeds their limits and they require “respond to this email with a course of action or a remedy within the next 2 days or we may be forced to remove data or suspend the account against our Terms of Service”. But at the time I received the email they already stopped my web services, probably by mistake. I received no warning and when I logged into my account setting there was no warning too and there was no information about the suspension of the account.
At the time me & Site5 began our cooperation more than a decade ago they had unlimited usage advertised in their offer. I must have missed the fact that you reduced it to 30 GB. Yes, reduced to 30 GB ! Which was announced to me by “Riyona D” who did not introduce herself neither with family name nor position.
Regarding site5 methods their workers threatened me in the first email that they require "email with (...) or we (you) may be forced to remove data or suspend the account against Terms of Service and Acceptable Usage Policy". But they probably were not aware that they already disabled my account ruining all my web related actions with all the consequences an possible financial loss.
While the large disk usage was probably due to the overlooking it was possible to avoid any further misunderstandings by asking first, then suspending my account if the later didn't work. I had a large album of photos from my excursions there – no child pornography, no warez. And it was not backup or archive for God’s sake ! I was fully unaware that it breaks some “regulations”. Moreover, I was not aware that unlimited hosting means in practice 30 GB. I deleted it but none of my services was working for another few hours. Eventually they turned it on again and after all this mess I suggested that I need an apology but instead I received the romantic email about "corrective measures". This is really something: "Thank you for the update.You can not use the space provided to you under our hosting accounts for storage purposes. Please note that we employ some of the best servers in the shared web hosting industry and this notification should be treated as identification that your site(s), as they are right now, are using too many resources to reside on a regular shared web hosting server. For your convenience, we strongly suggest that when looking away from Site 5 for web hosting that you look for solutions that are a clear upgrade from a regular shared web hosting environment if you do not plan on taking corrective measures. However, I am glad that you have reduced the disk usage.Yours sincerely,Nixxxx A Web Administrator (name changed).
Corrective measures, right? When the provider turns off al your services without warning after more than a decade of fruitful cooperation this is unbelievable. Moreover, repeating like a mantra that "we employ some of the best servers in the shared web hosting industry" while these technologies serve to reduce unlimited transfer to miserable 30 GB is pitiful. I had a "The 4th of July plan".