I felt the need to refresh my 5-star review to Fast Comet left some years ago because of their impeccable performance.
If I h...더 많이 보기
ad to choose only one thing that would justify my whole-hearted loyalty to this company is the quality of support I get from their people.
I have just received almost on-demand assistance and resolution from Yordan G. and it's not only the fact that these folks are kind and polite and effective! It's the feeling of confidence they give me that they care originally for my business and they have my back. And I am getting the same exact vibe from ALL of them, like Nickola A., Nikola G., Ivan P. and Elvis A.
They are managing to make it personal and as their client I feel really connected to this team... they are my people!
Thank you FastComet team for this feeling of security.
I still emphasize that I still cannot use your Live Chat service.
I need help with many technical issues. But every time i ne...더 많이 보기
ed support, i have to create a ticket and wait for a reply.
This is very inconvenient for me and not true for the service package I bought.
In addition, I find my website browsing speed is not good either. It's quite slow.
Therefore, if I do not have Live Chat Support and cannot guarantee the connection speed, I will need a refund for this service.
Primary domain name was INCLUDED with hosting and for several years all I recieved was notice to renew and they renewed the d...더 많이 보기
omain name automatically.
They sent a renewal 10/01/19 as usual and I renewed. Suddenly and with NO NOTICE and NO WARNING the put the domain name into redemption status and my site and Email stopped working.
They are blaming me for not renewing the domain name! I asked why they gave NO NOTICE and they claimed they had so it MUST be MY fault for not keeping the info up to date. The info has NOT changes once in the YEARS I used Webmasters and they had no problem sending the notice to renew hosting.
They screwed up and refuse to take responsibility. I now have to pay $150 for them to 'try' to get the domain name back.
If they make a mistake and own it and fix it, I have no problem, but them to make excuses and flat out LIE about it is just unacceptable. Avoid this place!