One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...더 많이 보기
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Primary domain name was INCLUDED with hosting and for several years all I recieved was notice to renew and they renewed the d...더 많이 보기
omain name automatically.
They sent a renewal 10/01/19 as usual and I renewed. Suddenly and with NO NOTICE and NO WARNING the put the domain name into redemption status and my site and Email stopped working.
They are blaming me for not renewing the domain name! I asked why they gave NO NOTICE and they claimed they had so it MUST be MY fault for not keeping the info up to date. The info has NOT changes once in the YEARS I used Webmasters and they had no problem sending the notice to renew hosting.
They screwed up and refuse to take responsibility. I now have to pay $150 for them to 'try' to get the domain name back.
If they make a mistake and own it and fix it, I have no problem, but them to make excuses and flat out LIE about it is just unacceptable. Avoid this place!