A2 Hosting vs MochaHost 2020

er and more helpful than any other hosting service I've used over some 20 years of running Websites.
I must thank A2 for saving my bacon!

other service provider. I remember when I was in China when I cannot access my gmail as gmail is block in China. My account is link gmail.I panick as I do not know what to do. I contact the customer support and they guide me through the process of verification and guide me on how change my email to yahoo. I feel relieve when I can acesss my hosting account.
There are times when I need help with the hosting configuration when I host my site using wordpress. The customer support was very professional as they know what is the problem and within a few minutes, my problems is solved.
Sometimes when I face configuration issues the online live chat which is 24/7 are always there to assist and retify the problems. And when they cannot retify, they will escalate a ticket and refer the problems on the network engineers who fix the problems within a short time. They are dedicated to provide good customer support and professional in handling panic customer like me. They always give me the assurance that they understand the problems and will retify immediately.
I am very happy to use the services and I will continue using the services. Keep up the good work Mocha Team.

unately my income is not big enough to continue use it.
I had no problems with downtime on A2Hosting and thanks to them for this, but there are many cons which makes me nervous.
1.When I add domain, it starts to run AutoSSL and until it does not assign SSL to your domain you can't do nothing with it. but it may take up to 24-72 hours and from their opinion it is normal, fortunately in my cases it did not take more then 6 hours.
Another Problem is if you use gmail address for example for sending mails from your site it will send SPF error message to your mail and will not send email. I had same problem and asked for help via chat and Support guy told me that he fixed it but problem still existed and then after a while ago I again contacted support and now I was told that I need to add spf record for all domains separately by myself.
I am sure that after some time I will find some other stupid things on this hosting, but I need to get used to it until my service ends :(
When I told that it only takes few minutes on other hostings to assign ssl this is what I got as answer: "I cannot comment other hosting, it is like you ask Volkswagen why Mercedes have something different, yet they are both just cars."
But from my oppinion other hostings sell cars which only need keys in it and it will take you anywhere, while A2Hosting sell you just car parts and you need first to build a car and only after you will be able to drive, but nowone tells you this when you pay for it, you only find out it later.
I would understand this on Dedicated servers, but shared servers mostly are purchased by non-tech people for their blogs or small business and they need some ready to go solutions, but they are forced to learn Cpanel features to make everything work and this is terrible.

all files from the domain within no time and the support is not taking responsibility of the incident.
The support could not find the fault, they reported the issue because of over use of resources while our team was insisting that not a single site was working.
The issue with the support service has happened quite often