LiquidWeb support leaves even urgent tickets left unattended for days. Even if requested they allowed most of my domains/websites SSL expire. Liquidwe
...b support tickets usually look like this:
"My name is "some exotic outsourced name", and I'll be assisting you today. Please allow me some time to look into your request and I will update you when I have more information.
Please let me know if you have any further questions or concerns in the meantime."
Several hours later:
"Thanks for your patience. Unfortunately, I have reached the end of my shift. So, I will hand off the ticket for further investigation and one of our admins in the shift will soon look into the issue and update you further. In the meantime, please let us know if you have any further issues, questions, or concerns. We're delighted to assist!"
About an hour later:
"My name is Daniel and I have picked up this ticket to assist you. Please allow me a few moments to look into this for you."
Then repeat the end of shift again and again!
Finally days later someone attends the ticket, but they do something and fail to do it right!
They allowed all my SSL certificates to expire! And on the chat they ask me am I sure all the SSL expired after I clearly stated and asked them to take a look to see that they all epxired. It's like a mocking game. This is what LiquidWeb has become!
