So far, I experienced no downtime. The server is fast and able to take many terminals. I have both the vps and dedicated server, and I am very satisfied with it. I have not experienced better customer service elsewhere. they are very efficient and able to resolve any issue on the spot through the chat service which I find very useful. I have also used their 30 days money back guarantee. They do refund your payment fast. That no fuss refund has build my confident in this company.