This is one of the strong points with this company.  They do keep your sites up and running at all times.  This is partly because of the fact that they incorporate cloud technologies into most of their hosting solutions and also because they use proven hardware configurations to avoid unnecessary downtime.

They have a 99.9%  uptime guarantee, which is fairly standard for hosting, but from what I have been able to gather, they really have a much higher level of stability for their customers.  They also have a 30 day money back guarantee in case you aren't happy with them for any reason.

You'll have access to a variety of different hosting solutions when you sign up with this company.  They have cloud hosting that is quite affordable.  With the cloud options you can start at an entry level option that still has more than enough for just about any site.  They then expand the features for business and enterprise level hosting.

If you are looking for shared options, their cPanel based hosting is a great option to consider.  This option starts with 5 gigs of storage and 10 gigs of bandwidth, which is enough for most sites.  You can then grow your features from there based on your needs.  Their premium solution has 50 gigs of storage and unlimited data transfer.

Their VPS products are on the higher end, and the prices reflect this.  The VPS solutions do take advantage of the cloud technologies as well, which can ensure added reliability and other benefits.  The entry level package has 1 gig of RAM, 2 CPU cores and 1 IP address included, along with all the other normal features.  As you move up you can get more RAM, processors and IPs as they are needed.

The tech support team with this company is very good.  They reply to tickets or live chat right away and have the skills and expertise to solve basically any problem.  They also have a page dedicated to letting people know of potential problems, which is always nice.  The site does have some documentation and other self-help style information so that you can learn more and avoid problems too.

The pricing from this company is higher than what I would expect for the features you get.  For example, their VPS 1 package is $149.99 per month.  For just one gig of RAM and 2 CPUs, that is a little out of line with the competition.  Of course, their service and reputation is quite good, but still, that price is significantly higher than would I would expect.  If they are offering something significant that can justify that price, they really haven't made it clear.

Even with their shared hosting services you will pay more than would normally be expected.  It is about $8 per month for an entry level hosting option.  Other companies charge close to half that, which can add up over time.