When something suspicious appeared on one of my sites, Niraj Bhagvat was connected to me by chat. Within seconds he had identified a security issue. Keeping me informed throughout, he put my whole account on hold for just a few minutes, while he scanned, disabled, and removed the malicious code that had somehow been introduced a couple of days before. He tested the account, removed the suspension and then gave me a checklist of the files that I needed to verify and advice on how to proceed. And all this happened in the middle of his night shift! I really couldn't have expected any better service. Thank you. THIS is why I have been a customer of MilesWeb for some years and will continue to be into the foreseeable future.