Had some problems installing my store on my new host and asked for support. They replied in minutes and were super helpfull. I was definetely not used...
to this level of support.
This alone gives me great confidence in the company and puts me at ease, knowing that if i ever have any problems, they can always help me sort this out.
And don't even get me started on the speed. it's light years better than the previous service i had.
We wanted to host a website and improve loading times in mainland China. First we had problems with MySQL and PHP versions, they moved the service to ...
another machine. This took a while. Then we had several other issues. In the first month we had to submit 9 tickets.
Support is terrible. They take ages to answer and they never do things right the first time. I even had to instruct someone how to do their job.
Don't. Host. Anything. Here.