Hi all 🙂 I am using their shared managed webhosting package to host my WordPress websites and I am very happy with the stability and performance. The ...
dashboard looks a bit 90's and can be quirky, but is quite powerful and gets the job done. With the right caching and configuration for a website the performance will be superb. Also talked to support with a few questions, and they were fast and accurate. Happy customer!
I've been with Interserver.net for 5 years and am VERY glad I found this Hosting Provider. Their prices are low, their up time is HIGH and Tech Suppor...
t always answer my questions promptly. Other hosting providers charge for basic SSL security. However at Interserver.net they include it for FREE with their hosting packages. That was BIG savings for my multiple websites. I'm a VERY Happy client at Interserver.net.. I recommended them to friends and family.
Strange feeling remains. I encountered such behavior for the first time.
I understand that the company has a good reputation in the market, and man...
y people are satisfied with their services. That's why I decided to create an account and try their services. Perhaps in the future, I would consider using their services to promote my startup (a photo editor) if everything went well. I liked their prices and the wide selection of servers.
But something strange happened!
The experience of using their services (if I can call it that) was brief: I registered, provided all my contact information, credit card number, and other personal details. I even uploaded a photo of my passport and a facial picture. Then the system displayed an error message stating that the verification process couldn't be completed automatically. Well, these things happen, right? Maybe I forgot to provide some necessary information. Unfortunately, there was no further helpful information about the error, only a vague message without any useful details that could have helped me understand the issue. So, I emailed their support team, asking for guidance on what to do in such a situation and requesting their assistance in completing the verification process. Seems logical, doesn't it?
At that moment, I was ready to go through the verification process again and provide additional data and documents if needed. And here's the interesting part: they replied to my email stating that they had deleted my account (using a standard template email). They provided no specific reasons, only abstract ones. My account was genuinely deleted! Draw your own conclusions.
I've seen similar rejections in the reviews of other users. This company responds as if they are protecting themselves from fraud and other issues. Everywhere, it's the same generic response.
I want to ask other users to evaluate the risks adequately before submitting their personal data to this company because, based on my subjective opinion, there is a sense of unprofessionalism, even during the user data verification process, along with inappropriate behavior and disregard from their customer support.
I'm not discouraging anyone from using their services; you have the right to decide for yourself. As a reasonable person and software developer, I understand that mistakes happen everywhere, both in programs and made by people. But the worst part is the unwillingness to address them. What would you do if you were simply ignored? Or if your account was deleted without explanation, even after a strong request? It's good to have a plan B; it brings a sense of security.
To all the good-hearted people out there, I wish you kindness and success in your endeavors! Thank you for reading.
A special thanks to the company for banning me at the very beginning, rather than when users of my product would have lost access at an inconvenient time. I respect my users. Ever heard of such a thing?
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