FastComet vs Hostwinds 2021

er and walked me through everything step by step! I'm grateful that this is the amazing level of customer service that I can expect, especially because I am a new customer!! Thanks again to Valentin and the Fast Comet team!

1 click. The service was awesome, the account managers were really professional and they guide me through the process. I believe these guys rock !
Hope it helped you guys picking the right service for you.

ed support, i have to create a ticket and wait for a reply.
This is very inconvenient for me and not true for the service package I bought.
In addition, I find my website browsing speed is not good either. It's quite slow.
Therefore, if I do not have Live Chat Support and cannot guarantee the connection speed, I will need a refund for this service.

again, I told them to fix it everyday for 8 days and They DID not fix the issue which was caused by them, I was in a loss for more than $2500 usd when my website was offline. Now the hosting is cancelled and they are not even refunding the money I paid them I have tried everything to get the money back from them but they keep sending their TOS to me. It wasn't my fault that their server was faulty or whatever but I paid the price and lost a lot of money. I would have stayed there if they had fixed the VPS but I was tired of creating tickets and sending messages in live chat. I had started more than 10 conversations including tickets with them. After a while I filed BBB complaint against them and they only replied once and replied their TOS as they did before and ignored me on BBB and there were no further replies from them I paid over $1500 CAD, They are just holding my $500 hostage which I have in their balance and they are not refunding me the rest of the money which i spent. it was those a little longer than a month only. Now the only option I have is to file a case in a small claims court because it was their mistake that the website was having problems and it was not fixed and I waited a long time for it to get fixed Therefore I want a refund which is still not provided to me. My father and my grandmother passed away in 2020 and I am going through depression after all that still there are people who scam small business owners me for thier hard earned money. Hostwinds you made a mistake then accept it and give me my refund.