After one and one half years I finally got a hold of an employee that really had customer service skills. The employee's name...더 많이 보기
is Josh and his ID number is AB51320. I really want him to be honored by upper management for sending a check that was due to me for over one and a half years. He followed thru with the correct departments and got the job done. I had experience with employees hanging up on me, telling me they didn't give that type of refund, and shutting down the communication on line. Please give Josh a raise-he makes up for the employees that are just at work to collect their pay checks, and don't plan on really helping the public..Thanks Josh
Cloudways has been an amazing hosting provider. Setting up a new site is super easy and fast. I like that they've paid a lot ...더 많이 보기
of attention to the user experience, making the user interface and all of the processes really simple and easy to understand. The support at Cloudways is top notch. They have a "chat with an agent" feature that lets you instant message with a Cloudways support agent, who are always super knowledgeable and are able to quickly help me solve any problem that I'm having. The agent I most recently chatted with was Saud Ahmed, who did a great job at helping me figure out my problem. I've chatted with dozens of agents and they have all always been super nice and quick to solve my problem. I'm a huge fan of Cloudways, my experience has been outstanding.
Centurylink's customer service is so terrible that I would rather slam my fingers in a car door than have to call them. I rec...더 많이 보기
ently tried to schedule an installation of Centurylink's internet service in my home. I had originally scheduled the installation for a Wednesday, but promptly discovered that the Wednesday was not open. I thought it might not be too hard to fix the problem because the representative I'd been speaking to promised that he would send me an email with my customer number, and I could simply reply to that. I never received the email he promised, and thus did not have my customer number. So, I called Centurylink to get the installation date moved, it took forever to get a hold of a human being (their electronic system didn't have options to accommodate my particular problem), spoke with a representative, who then transferred me to a different representative, who then said that he had moved the appointment to Friday for me. Two days later, I received a call from Centurylink confirming with me that the appointment was moved. On the Wednesday in question, I received a call from someone working for Centurylink saying that he was ready to perform the install and was trying to get a hold of me. I cancelled the so-called "service," because I have no intention of paying $60 per month for the torture of having to deal with such utter incompetence and poor customer-service.
Worse yet, I had previously been a Centurylink customer once before (you'd think I would have learned my lesson). During my first time with Centurylink, they told me the monthly price was going to be one thing, then started progressively sending me larger and larger bills each month with no explanation for why they were so high. When I called customer service and managed to get through to someone they fixed it for me and promised that it would never happen again. It happened again. And again. I might not have cared much about the billing problems if it weren't for the fact that customer service was so impossible to get a hold of. I think this charlatan company banks on that, knowing that they can charge their customers extra and up to a certain point the customers would rather just pay the extra money rather than have to deal with Centurylink "customer service."
Bah! They should pay US for what we go through to deal with their customer service. I hope this company either goes through a massive overhaul soon or simply goes under like it should. It is rotten, and there aren't enough hateful words in the English language to express how low my esteem for this company really is. There are only two ways I would EVER sign on with Centurylink again: 1. If I was offered a MASSIVE discount to make up for their poor service, or 2. If they underwent the affore-mentioned overhaul and fixed the issues with their customer service.
WTH do they want my passport to setup an account? I was ready to move my website from namecheap to cloudways BUT I couldn't e...더 많이 보기
ven setup an account there without giving them my passport image! They said it's to prevent abuse of their free trial. I told them, I do not want their free trial, I will pay immediately as I am already prepared to move my site over. But they still wanted my passport details. WTH?!! ZERO STARS.