Today I ran into the most shocking racial attack that I have ever had. I am not typically into feeling that someone is being racist but when you see t...
he whole story for what it is you see a company that perhaps while pretending to be there for the people.
My white friend at 143 Harrington with his business Bring and Buy was able after taking to a supervisor able to put internet in his business through Afrihost. He had a bit of a struggle as he said but he managed to speak some sense into them and get the line up and running with them.
I am a black man in South Africa. I live in an apartment above International panel Shop , a business area like 143 Harrington, which by the way falls under one building. Even my neighbors upstairs have fiber and funny enough they white too.
I think one can see what is happening here. My conclusion is that black people are being shunned, attacked through this company. It is subtle but it makes no sense otherwise. They keep saying I am in a business area / address but what about my neighbor in the same building and my friend also in the same building?
I sure hope Afrihost can explain that to the Media in a way that makes sense because to me it just feels like I don’t deserve what the white man has because I am not the right color. I see even on the phone they seem to come across abrupt and not very friendly. Maybe my accent is not good enough.
I WANT THIS FIXED WHICH MEANS MY LINE INSTALLED OR I GO FURTHER!
Long story short. I spun up a few VMs in an attempt to get sequential IP addresses. The next day I found they limited my account to only allow 1 IP ...
address per VM and didn't tell me why. I tried contacting support, billing and then sales but nobody could tell me why I was on a "limited" account. They insisted that I provide my drivers license before they would speak to me. I don't give out my DL to anyone especially when I did nothing wrong.
I then complained on another website and they asked me to contact them directly. Then they went silent, so when I complained again they sent me a message stating I had violated their acceptable use policy and then terminated my account. Their policy is vague and can be used to terminate anyone for any reason.
I still have no idea what my original "infraction" was and was told by several employees in my phone calls I had done nothing wrong. It's my person opinion I am being punished because I complained publicly.
I was treated unfairly throughout this entire process and YES I will go somewhere else. But, not before I let everyone know how I was treated.
I have given support 1 star for their unwillingness to communicate and reliability 1 star because it took ME making phone calls and tracking down what was happening when they limited my account. They didn't other sending me the email to let me know there was an issue until AFTER I complained online.