Our TOS stipulates that after several months, you are supposed to know our services better, and explore well our knowledge base on which we improved deeply the search box feature. More in your case, as a webmaster, you should be aware of all these basic things about website issues, and use of knowledge base. Over 6 tickets opened, despite the message displayed before opening a ticket, nearly all your questions were basic, and answer was in full in our knowledge base. The worst of all is that you still don\'t understand that even if we explained this several times in tickets to which we answered of course to what you were searching for. We consider your behavior unfair, and this makes no sense to us to continue collaborate with you. We will now notify you about end of collaboration at next expiry date of your service.

I am helping a friend to set up a website for his camping business and was looking for the best hosting solution for him. After a pretty extensive research of European hosting solutions I was settled on YOORshop, but seeing this kind of response to a customer from a representative of the company on a public website makes me wonder if YOORshop would be the right choice to make for my friend whom. It is very unprofessional to treat publicly a customer in such a way!

Thank you for your support ! we love to work with such professional as you wherever he is located

Thanks for your comment. VPS services are pretty stable as long as your VPS is well setup also. Wish you the best !