Wix
After months of designing this website - I went live in November 2021.

My account was fine. I never had any issues. People were quick to call me and offer me their services from wix - a social platform about selling and sponsoring ads etc. i was always told my website my beautiful and a job well done.

Fast forward. I had hundreds of orders in 3 days. I was hosting a fundraiser for a friend who has breast cancer at 31, who’s pregnant with their third child, so I was doing something Nice.

Unbeknownst and to my surprise - I got an email stating that my account was frozen due to unusual activity. That’s cool I guess. Safety first. But instead of calling me to verify these orders - they send me an email stating I won’t receive my payouts. MY CUSTOMERS PAYMENTS. oh, they will still accept payments on my site - but not give me the money.

So. In order for me to verify my account and get my money - that is actually proceeds to this family - I must do a bunch of things.

Privacy policy
Terms and conditions
Shipping and return policy’s
My physical address
Contact info
All names
Upload docs
Literally everything.

Which is fine!

But. Why wasn’t that all “mandatory” before I started selling online? Before any payments were to be made; that should have been a requirement. But now all of a sudden since I had high sales- my account won’t release funds to my bank.

Now here we are. My TAT is 10-15 biz days. Now what? This family needs their raised donations. My customers want their shirts that I can’t order because I don’t have the thousands of dollars just laying around to order them and now my name, my business, and my livelihood is on the line.

Days later the issue still isn’t resolved. Nor can I actually reach anyone! Nor is there a customer service phone number to even reach a human.

So. I do not recommend wix. Their customer service is not what it should be. This is appalling. It’s unethical. And I will be switching and letting folks know that wix is not a place to do their business with.

Stay away from this company. Not trustworthy. Hosting your website there may also hurt your image, as they will no take action against spamming sites they host. If you report a spam website hosted by Wix, they will suggest that you UNSUBSCRIBE from that website. Which actually NOTIFIES the spammer about your email having unsubscribed. Which is something that pretty much everyone knows should NOT be done when dealing with spam.

When you point this out to their support, they will stop responding to you. Don't host your legit website there if you care for your reputation.

Their editor is slow and their support is awful. They take days to respond and when they do they make no sense Go to WIX if you do not want your site to rank on Google. Then when you close your account which I did, they continued to debit my checking account and I am now going to take them to court because they will not return my money! Horrible Company!

Tried attach my domain without any success. Wix wants you to buy their hosting domain and if you don't it makes sure that you don't go online. Everytime you contact customer support, they refer you to change DNS server, name all for NOTHING!! BUYER BEWARE!!!

No support and wont issue a refund as promised! I called in 6 months ago and spoke to a customer service agent who said I would be issued a refund. I have never received that refund and there is no longer a call in number. I try filling in a form online and almost instantaneously receive what appears to be an automated email denying the request.

WIX is terrible. Their editor is slow and their support is awful. They take days to respond and when they do they make no sense Go to WIX if you do not want your site to rank on Google.I do not recommend them whatsoever.