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After 9 years as my domain registrar they sent an ownership email to my long closed Comcast email address. When I didn't respond they 'locked' my web site disabling my site and email. Called support (which doesn't speak English) every day for last 6 days and live chat 3 times a day to no avail. These people must take classes in incompetence! Just bought a new domain name with GO DADDY and they are based in the US and speak English! WOW.
Billing Problems, Migration Problems, and on and on
After a horrendous email migration, I now am being told we have billing issues. Which we don't, they do. But, they withhold access to our email until we give them the SAME information they already have on file.
Unprofessional, Poor Response Time, Lazy Technicians - IF YOU WANT TO GROW YOUR BUSINESS STAY AWAY!
We had several domains that needed to be transferred from the "Old Verio" to the "New Verio." (Verio was recently acquired by The Endurance International Group). The migration was one major headache, and cost us time and money. Verio promised that the migration would be seamless and automatic if we prepared our websites for migration by a certain deadline. We did our part only to find out that Verio could not deliver on its part. The migration was 5 weeks over the deadline and we ended up doing most of the detailed leg work ourselves...basically it was a manual migration with virtually no help from Verio.
Once our sites were online and ready, we went to work growing our sites. Our site visits went from 2,400 visits per month to around 89,000 unique visits per month. We originally purchased the Verio Enhanced Hosting which was supposed to have "Unlimited Disk Space" and "Scalable Transfer/Bandwidth" for our small business. With the rapid growth came the expected increase in bandwidth. We monitored our data use utilizing Verio's Control Panel which gave us snapshots of our disk usage, bandwidth usage, visitor statistics, backup etc.
Without warning, two of our major sites were shut down at 7:45 AM during one of the busiest times of the year. We were expecting heavy use of our sites, advertisers had paid their money to advertise on our sites weeks and months in advance. When we inquired about this issue, we found out that Verio had already opened a ticket on this issue and it took Verio 8 hours to respond to its own ticket. We were informed that we had exceeded our bandwidth and two of our major sites effectively shut down (the permissions were changed and php files turned off). We were given no email or phone notifications, the back end website controls page basically gave us a "false reading" and no indication that there was an issue. This happened in spite of the fact that we had purchased the "Verio Enhanced Hosting" with "Unlimited Disk Space" and "Scalable Transfer/Bandwidth." We were not given an opportunity to address any web internal issues (if there were any in the first place - there was no report given) and were given a "blanket statement" from the call center in the Philippines that it would take up to 48 hours for their technicians in Arizona to look at and address this issue. The technicians in Arizona had our ticket for over 24 hours and promptly closed at 5:00 pm with no resolution.
We have had to refund thousands of dollars to our advertisers in order to preserve the damaged relationship. This issue was devastating for us as a small business and Verio has done nothing to work with us to remedy the issue. They were paid for hosting services for the year and they do not seem to care about their customers. Their marketing and sales persons pay lip service to quality control and service, but the reality is very different. We will be taking our small business elsewhere.
Verio is the absolute worst host you could choose.
NTT Verio used to be a good provider, and by that I mean in the late 90's. Somewhere along the way they started outsourcing their support, which then became horrible. Fast-forward to 2016 and NTT sold off Verio to Tucows. My hopes were high that support would improve, however, now in early 2017, Verio has lost my 20 year loyalty and I've moved elsewhere.
Why? Because Tucows Verio is even more inept than NTT Verio was, which is unbelievable. After the buyout, they promised "assisted migration" to their new servers, which meant all they did was copy files -- big whoop. Anybody who'd been using them can do that themselves. Their support during the migration period was practically non-existent, with call / live chat hold times exceeding an hour. If you waited long enough to even speak to someone, they had virtually zero knowledge of how their servers worked. You'd essentially be talking to someone flipping pages in a support script. They had no idea how to do anything without the bloatware cPanel installed (something I did not want but was forced into) and they didn't even know if a server could run without cPanel (of course it can, and much better, too)!
Bottom line, after broken promises, bungled billing (they actually billed me $149.95 for a server they sell for $9.99), lost emails, broken websites, I'd had enough and moved my business away from them. It was the best decision I'd ever made, and I wish I'd done it years ago. Hopefully, this company will finally go out of business as they have no place in today's server market and the Verio name will fade away into history, which is the only place it belongs.
I cancelled my service after ten years of hosting with them. They still charged me $824 for the next year's hosting, DESPITE CANCELLING!!!!!! They refused to refund my money. I have issued a chargeback with the credit card company.
Verio is a disaster. Useless, untrained, lying offshore support will kill Verio.
Verio has destroyed my website as a result of its utterly incompetent migration process. Many days of the same lies from support agents, and still my websites are still dead.
Verio is now one of the worst-rated web hosting providers, and I understand why. I always held Verio as the best model in the world for customer support, but at one point they moved their support from the United States to India and the Philippines, and it is now a complete disaster. The previous customer support agents had one goal: To solve your problem. The new offshore agents have one goal: To get you off the phone or end the chat session.
The offshore agents are all decent folks and try to be helpful, but they are given no scope for really solving problems. There is a culture of "Keep apologizing, keep lying and get the customer off the line". I blame Verio, not the individual agents.
Endurance International Group (EIG) acquired Verio in August 2015. I will predict that the verio acquisition, and especially the abandonment of domestic support agents and the disastrous migration process, will cause EIG to lose most of its Verio subscribers. The cost of the acquisition and the technical issues may destroy EIG. Looks to me like Endurance International Group paid dearly for the golden egg, and then smashed it.
I had a hosting account with Verio until 11/28/2016. Verio sent me an email in October of 2016 stating that they were changing servers and that they would not move my website to the new server and that I had to move my website on my own. They gave me a timeline to move my website to their new server or my website would be permanently deleted. I do not have the proper software to move my website from one server to another and would not know how to go about performing this task. Since Verio would not move my website to their new server and I could not move my website to their new server, I created a new account with a web host that offered to move my website from the Verio server to their own server. I had the new hosting company perform the move to their server in November 2016. I then contacted Verio on 11/28/2016 to cancel my account with them. I spoke with a representative and was told that my account was "closed, deleted and I would not incur any future charges". I have the original email saved on my computer stating this very same detailed information. I will be more than happy to forward that email to anyone that wishes to view it. On 01/04/2017 I noticed a charge from Verio on my bank statement in the amount of $44.95. I immediately tried contacting Verio on 01/04/2017 in order to remedy this matter. I sent a total of 5 emails, made 9 phone calls with no answer and attempted their "Live Chat" 10 times...all with no response. Today (01/06/2017) I finally reached someone via "Live Chat" after my phone call went unanswered yet again. I explained my situation to the representative and was told that my charge "would not be refunded". When asked why this charge would not be refunded and after waiting several more minutes, the Representative ceased to respond and I was forced to close the window. I feel sure that Verio will continue to charge my credit card every month. All I want is to have my account canceled, my information deleted from their system, not have my credit card charged in the future and most importantly I need the charge placed on my credit card on 01/04/2017 to be refunded. Since Verio obviously refuses to work with me, I feel that I must take further action. Any help that the Colorado BBB can provide will be greatly appreciated. Thank You for Your time.
Verio recently tried to migrate to a new system. In doing so they deleted all of our DNS entries, put all our domains as parked. They then wanted me to go fix it all. After I got it all put back together it still does not work. The DNS entries show up in the control panel, but do not show up even on Verio's servers. It has now been 9 hours since I created them and they are telling me it may take 1-12 hours. This is not a change I made it is there mistake and our business should not be without email, a website and remote access for an entire day. Tried to talk to a manager 6 hrs ago. Still waiting for one to call me back.