Support averages response on 1-5 hours. My DDoS Proxy IP went down when it got attacked and they said they fixed it. They advertised a burst of 30GBPS and when the DDoS attack came with a volume of 8 GBPS the proxy IP VPS shut down. Also after they fixed it when attack come the proxy IP becomes unresponsive. I receive no traffic on my backend server. So no clients can connect for 1-3 minutes or what the duration of the attack is, its very annoying because the ddos attack come for almost every 15 minutes and we cannot connect for 3 minutes its very disruptive. And the solution they proposed is just to switch to their RO facility. I came to javapipe because of latency making me switch to RO means I could have just searched for another provider.