Graham G,

Thank you for your review!

We are sorry that you feel our support was not cooperative, stating that we "wouldn't assist with resolution" is completely unfair and here is why:

It's important to note that your server was not offlined for no reason, your server was suspended for violating our Acceptable Use Policy where a complaint was lodged via our abuse center pending your response. Upon replying to the complaint, you failed to remain patient in awaiting a response from our staff to resolve the matter.

Your ticket was automatically closed after you submitted a cancellation for the suspended server.

We always try our utmost best to maintain exceptional after-sales customer service, thus we implore you to initiate a chat with any of our 24/7 Live Chat agents in the future for immediate assistance.

Anita,

Thank you for the vote of confidence!

We always aim to please, your migration was one of the unfortunate cases which demonstrates the ugly greed within the industry.

While we could not entirely force the desired outcomes with the previous provider, we are still pleased to know you have chosen us as your solutions provider moving forward, a provider that cares about your business!