Hi,
I see you are no longer a customer with us since 2019 and I apologize but you are wrong on many assumptions you are making here.
First, Funio is still Canadian and is owned by MissGroup. Support as not changed in years. I am here since the start of Funio.
Second, if your account was hacked, it is not a server related issue. It is a website issue that caused this. The most common reason is a CMS not up to date and in your case it was outdated Joomla installations.
The server is running CageFS so an account that is hacked cannot spread to other accounts. It is isolated to prevent bigger issues. We keep backups of every account as well.
You were notified many times to clean and update your CMS or start from scratch and create a new website. Unfortunately, nothing was done and we had to suspend your account.
Best regards,

Hi,
I am very sorry you are unhappy with our service. I invite you to contact our customer support team who will look into your issue and try to find a solution that will satisfy you.

Hi Alain,
Sorry to hear you are disappointed. Please note that our plans are scalable and it is very easy to increase the resources, whether you have a shared hosting plan or a VPS plan.
Feel free to contact us if you need anything, our team will be happy to help you find the right plan for your website.

Hi Abdul, sorry to hear this. I checked with our IT team and it seems it would be possible. If you'd like some help, feel free to email us at support@funio.com and we will see with you how to implement this feature.
Thanks!

Hi Greg,
Sorry about the inconvenience. It seems your files were deleted by mistake thinking they did not conform with our Acceptable Use Policy. Sorry about this. We are now adjusting the scripts and processes so that it does not happen again.
Thank you,

Hi, sorry to hear you had a disappointing experience.

We indeed proceeded to migrations over the last months, and every customer received at least 3 communications before the migration, one of them being 10 days before.

Please rest assured that we are always doing our best to provide a fast, reliable and easy to use hosting solution with 24/7 expert support, and that we take your comments seriously. We always try to make the necessary changes and adjustements to improve the Funio experience. I would also encourage you to contact us at contact@funio.com and we would be more than happy to address any other issues or concerns.

Hi,
Sorry to hear you had a bad experience. We do run backups on all of our servers and offer, as a courtesy. Please understand that backups remain the responsibility of customers, though, and that in some rare cases, can't provide backups. Sorry again for this inconvenience.
Please rest assured that the whole Funio team is working 24/7 to provide help and support to all of our customers.
Best,

Let's put the backup thing aside for a moment. Any explanation about why your customer service or technical assistance department is unreachable? You have a feature that allows the customer to get a callback if operators are busy. I have attempted to use it several times, never got a call back. Emailed customer service with a complaint about the dropout in service (was supposed to be back the next day, was restored two weeks later). I am an academic, and the beginning of the semester is a critical time to distribute information. Not only was there no service, but I was unable to reach anyone to help me find an alternative solution. All I am hearing from you as a lame attempt to blame the customer (for not doing my own backup), but nothing about your failure to provide service on several counts of negligence. What have you to say about that? (And, fyi, I can certainly back up my claims with a paper trail by the way.)