My site, data and domain, all down. No replies to issues, they charged me for year, and they didn't provide that. And just this moment, they charged again! I couldn't remove my CC automatic payment. I think this becomes a fraud now.

Tickets remain open, there is no longer a chat. My SSL certificate expired recently and there is no way on the site to correct it. If you go to certificates the "buy" is dead, and no prices are listed. Basically the site is a bit of a ghost site. A lot of dead error pages. Was on Downtown host since 2013. Support WAS 5 stars when I stared, with Jorge always at the helm. I just moved my forum to another host. Downtown host is a ghost of what it was.

I started using DHT 11+ years ago, it was great but over the past few months they have disappeared. Not a single response to a ticket. Frantically trying to back everything up but their admin panel has expired licenses and broken tools. Sadly the lowest score the site will allow me to give is 2/10.

I used downtown host for years and every year there was an issue with the auto renew of my site. Usually I’d contact support and within a day or two they would get the server back up and running. When it happened yet again this year I contacted support and received zero assistance. I was in conversation with someone who said that they just needed to activate the domain again and that was the last correspondence I received. I opened multiple tickets with absolutely no answer or assistance. This went on for a full month, in that time I lost total access to my domain and my email. The domain was finally released and I purchased it again through another company, for much cheaper I would also like to say! I would strongly dissuade anyone from doing business with this company!! I lost out on business, my email and now have to rebuild my seo rating from scratch. Horrible customer service! Horrible company!

When everything works then all is ok. However when something goes wrong they are slow to respond. My company email and company website were both down for over 24hrs. I lost money in sales and who knows what we lost in customer confidence. Both the website and email were down due to changes they made. Then they tried to correct the situation and ended up damaging the website. I had to pay a outside developer to fix the problem they caused. During the process Downtown host was very very unhelpful to correct the problem they caused. They have no phone number to call. You have to just send them a message and then wait around for a response that may or may not ever come.